Returns Policy

Thank you for shopping at House of Watkins UK. We value your satisfaction and aim to provide you with the highest quality products and excellent customer service. In the event that you need to request a refund, please review our refund policy below.

1. Refund Eligibility

We offer a full refund on eligible items that meet the following criteria:

  • The item was purchased directly from House of Watkins UK.
  • The item is in its original condition, unopened, and unused.
  • The request for a refund is made within 100 days from the date of purchase.
  • A valid proof of purchase, such as a receipt or order confirmation, is provided.

2. Items Not Eligible for Refund

The following items are not eligible for a refund:

  • Perishable goods, such as food and beverages.
  • Personalized or custom-made items.
  • Gift cards and digital products.
  • Items that have been opened, used, or are not in their original condition.

3. Refund Process

To initiate the refund process, please follow these steps:

a. Contact our Customer Support Team at . Provide your order number and a detailed explanation of the reason for the refund request.

b. Our Customer Support Team will review your request and provide you with instructions on how to proceed. If your request is approved, they will provide you with a return authorization and any necessary shipping instructions.

c. Pack the item securely in its original packaging to prevent damage during return shipping.

d. Ship the item back to the address provided by our Customer Support Team. You are responsible for the return shipping costs.

e. Once we receive the returned item and confirm its eligibility for a refund, we will process the refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Support Team within [number of days] days of receiving the product. We will work with you to arrange a replacement or provide a full refund, including return shipping costs, if applicable.

5. Contact Us

If you have any questions or concerns regarding our refund policy, please contact our Customer Support Team:


6. Policy Changes

House of Watkins UK reserves the right to modify or update this refund policy at any time. Any changes will be effective upon posting on our website. We encourage you to review this policy periodically.

By making a purchase from House of Watkins UK, you agree to adhere to the terms and conditions outlined in this refund policy.

Thank you for shopping with us!